Privacy Policy

We may collect the following types of information when you submit an enquiry or use our website:

• Personal details: your name, email address, phone number and business name.
• Debt information: details about the outstanding amount, the type of debt, when it arose, the state you are in, and a description of the circumstances.
• Uploaded documents: any documents you choose to upload now or in the future (for example, invoices or written correspondence).
• Technical information: your IP address, browser type, device information and pages visited.
• Cookies and analytics data: as described in the Cookies & Analytics section below.

We only collect information that is relevant to assessing and responding to your enquiry.

We use the information you provide to:

• assess your enquiry and understand your situation;
• contact you to respond to your request and discuss your options;
• improve the functionality and content of our website;
• maintain the security and integrity of our platform; and
• prevent fraud, misuse and unlawful activity.

Where appropriate, we may refer your enquiry to an experienced Australian debt recovery provider so they can assess whether they are able to assist you.

Information submitted through Collect My Money may be shared with an affiliated Australian debt recovery provider solely for the purpose of assessing and responding to your enquiry.

We will not sell your personal information to third parties. We may disclose information where required or authorised by law, or to protect our rights, property or safety, or that of others.

We take reasonable security measures to protect the information you submit, including secure storage and access controls. However, no method of transmission or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security, and you submit information at your own risk.

Our website may use cookies and similar technologies to operate effectively and to understand how visitors use our pages. We may use analytics tools to collect aggregated, non-identifying information such as browser type, device and pages visited.

You can control or disable cookies through your browser settings. Some features of the website may not function correctly if cookies are disabled.

From time to time we may send you communications about our services or related information. Where we send electronic messages, we comply with the Spam Act 2003 (Cth).

You can opt out of future communications at any time by following the unsubscribe link in any email we send or by contacting us at helpme@collectmymoney.com.au.

Under the Privacy Act 1988 (Cth), you may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, incomplete or out of date.

To make a request, contact us at helpme@collectmymoney.com.au. We may need to verify your identity before providing access.

If you have any questions about this Privacy Policy or how we handle your information, please contact us.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.